Join Our Team!
We're looking for a Member Service Representative to assist our members with their banking needs.
ESSENTIAL FUNCTIONS
• Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.
• Provide routine information on Credit Union services and policies, including eligibility for membership, types of accounts, rates, and office hours.
• Respond to members’ requests, problems, and complaints, and/or direct to the proper person for specific information and assistance.
• Process mail and night deposits.
• Perform account maintenance.
• Provide members with account status, including current balances and payoffs.
• Deposit funds into CD and IRA accounts.
• Issue cashier checks and money orders.
• Process requests for stop payments and photocopies.
• Balance drawer and credit union at end of day.
• Provide members with the forms necessary to transact business at the Credit Union.
• Place orders for members’ checks in accordance with established procedures.
• NOTE: the list of essential functions is not exhaustive. It may be supplemented as necessary.
ADDITIONAL FUNCTIONS
• Perform miscellaneous clerical and administrative duties, including, but not limited to: filing, typing, date entry, etc.
• Assist with member mailings, promotions and special projects as necessary.
• Attend meetings, conferences, and seminars relating to areas of responsibility.
• Reconcile members’ checking accounts as necessary.
JOB SPECIFICATIONS
• Requires professional, well-developed interpersonal skills for communicating with members and co-workers.
• Requires completion of high school education.
• Requires intermediate mathematical skills (calculations and concepts involving percentages, fractions, and decimals.)
• Requires at least one year work experience in cash handling, retail operations or customer service.
• Knowledge of Credit Union products, services, policies and procedures is a plus but not required.
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Experience:
• Cash Handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
Work Location:
• Our office at 7533 Woodbury Pike, Roaring Spring
Work Remotely:
• No